1. Who We Are

TR Stays ("we", "us", "our") operates www.tr-stays.com. We provide corporate housing, short term rentals, mid term rentals and full property management for property owners. We are based in [City, Province/State, Country].

2. Information We Collect

We only collect what we need to serve you.

From property owners:

- Name, email and phone number

- Property address, number of bedrooms and bathrooms, and photos you upload through our Income Estimator

- Ownership, licensing and insurance documents needed to onboard your property

- Payment and payout details to send you your earnings

From guests and corporate clients:

- Name, email, phone number and company name

- Stay dates, number of guests and purpose of stay (work, relocation, project, insurance claim or film production)

- Government ID and information needed for identity verification and credibility checks

- Payment details, handled by secure payment providers

From everyone:

- Messages you send us through our forms, email or phone

- Device and browser type, IP address and pages visited, collected through cookies and similar tools

3. How We Use Your Information

- Reply to your inquiries and contact form requests

- Prepare free income estimates and financial projections for owners

- Onboard and manage properties, including licensing, insurance and contracts

- Match properties with qualified corporate, mid term and short term guests

- Verify guest identity, screen bookings and enforce house rules

- Coordinate check ins, cleaning, maintenance and guest support

- Process payments, pay owners and meet legal, tax and insurance obligations

- Improve our website and services

- Send updates or offers, only if you agree (you can unsubscribe at any time)

4. How We Share Your Information

We never sell your personal information. We only share it with:

- Corporate housing networks and partners, including travel nurse agencies, relocation companies, insurance housing providers and film production companies, to place and manage stays

- Booking platforms where your property or stay is listed

- Insurance providers, to support damage protection and liability coverage

- Our cleaning, maintenance and trades teams, only what they need to do their job

- Service providers that help us operate, such as payment processors, identity verification tools, website hosting and email tools

- Authorities, when required by law

Everyone we share with must protect your information and use it only for the purpose we gave them.

5. Cookies and Third Party Content

We use cookies to keep our website working and to understand how visitors use it. Our Portfolio section displays property listings from a third party service, which may set its own cookies. You can block or delete cookies in your browser settings at any time.

6. How Long We Keep Your Information

We keep your information only as long as needed for the purposes above, or as required by law (for example tax, accounting and insurance records). Guest ID information is deleted once it is no longer needed for the booking, unless a claim or legal obligation requires us to keep it longer.

7. How We Protect Your Information

We use reasonable safeguards, including secure systems, limited access and trusted providers. No method online is 100% secure, but we work to protect your information at all times.

8. Your Rights

Depending on where you live, you may:

- Access the information we hold about you

- Correct inaccurate information

- Ask us to delete your information

- Withdraw your consent at any time

- Opt out of marketing messages

- File a complaint with your local privacy authority

To make a request, contact us using the details below. We will reply within 30 days.

9. Information Outside Your Country

Some of our partners and service providers may store information outside your province, state or country. When this happens, we take steps to keep it protected.

10. Children

Our services are not intended for anyone under 18. We do not knowingly collect information from minors. Minors may only stay at our properties when accompanied by an adult guest who made the booking.

11. Changes to This Policy

We may update this policy from time to time. The latest version will always be posted on this page with the updated date.

12. Contact Us

Email: contact@tr-stays.com